Dear friends and our clients:Thank you so much for your cooperation with us, and in order to help you learn more details for our service ,we show your our service commitment.
USI has taken a leadership role in the steel market for many years by providing technical service support to customers through our qualified and experienced staff.
We will try our best to provide our customers with high quality, competitive prices of products and excellent, thoughtful and fast service.
☆Pre-sales service——Professional and comprehensive pre-sales service guides and directs your purchase.
1. Assist material (Standard, Grade) selection.
2. Assure metallurgical properties meet requirement.
3. Integrate superior resources and evaluate the credit of the mills.
4. Provide the customers with timing, specific and competitive quotations.
5. Provide small and medium-sized customers with customized financial services.
☆On-sale service——Meticulous and scientific on-sale service makes your choice more worry-saving and reliable.
1. Review the contact, confirm or amend the uncertainties or the issues that have to be fixed through negotiations by both parties.
2. Assign production orders and arrange production as per requirement.
3. Supervise the production process at the scene and satisfy customers’ individual requirement.
4. Monitor the production schedule on a real-time basis to ensure punctual delivery.
5. Inspect the stock conditions at the port to avoid cargo getting heavily rusty.
6. Integrate different customers’ cargos and supply one-stop CFR services, control the transportation quality and keep watch on the cargo for the customers.
☆After-sales service–Thoughtful and prompt after-sales service provides support and guarantee for your benefits.
1. Allow weight claims within 30 days after the cargos arrive at the destination port against third-party inspection report
2. Allow quality claims within 45 days after the cargos arrive at the destination port against third-party inspection report
We also provide added value services such:
1. Priming and coating as per customer need
2. Hot dip galvanizing and zinc coating based on application requirements
3. Cutting and welding structures as per required
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